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Q: What do I do if my windscreen is damaged?


Windscreen claims are handled by Autoglass, who have an automated claims process on their website.

Windscreen cover includes each window on the vehicle including the sunroof, although glass roof panels are only covered as part of the vehicle, and not as part of a windscreen claim.

If your policy starts/renewed on or after 13 December 2018 the excess will be £75 for a replacement, and £15 excess for windscreen repairs.

If your policy starts before, and not renewed since 13 December 2018, the excess will be £50 for a replacement and nil excess for windscreen repairs.

It will count as a claim, but won’t affect your no claim discount.

If the work is done by Autoglass, we’ll pay the full cost of repair or replacement (less the excess) up to a maximum of the car’s market value.

If you choose to use another windscreen specialist, the same excesses apply, and there’s an upper limit of £150 for the claim.

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