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Q: How do you value my car if it's been written-off or stolen?


If your car has been stolen and not recovered, or written-off (often referred to as a Total Loss), our approach to valuing your car is to find out its market value before the theft or accident happened.

Our starting point is to look at the Glass’s Retail Transacted Value, which is used as an insurance industry benchmark.

The guide price is then adjusted to reflect your car's age, mileage, and any optional extras that were fitted. This adjusted value doesn’t take account of any servicing or maintenance costs that you might have paid, even if they are recent. We may make further deductions if your car has been written-off before.

If the car is written-off, we might also make an adjustment for your car's pre-accident condition. This is always fully documented and supported by images from the repairer or salvage agent. 

In the event of a claim, we’ll attempt to discuss your car's valuation with you to make sure we have all the right details.

We don’t use advertisements to find out your car's value as a car may be sold for less than the advertised price, and small differences in mileage and model type can significantly affect its value.

Our process is aligned to the approach published by the Financial Ombudsman Service.

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