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Q: What happens if I miss a monthly car insurance payment?


If your bank rejects your monthly direct debit payment, we'll write to you to let you know.

You’ll need to pay to avoid your insurance getting cancelled. Call us on 03457 46 46 46^ to pay by credit or debit card.

There’s a £12.50 fee for missing a direct debit payment.

How we may be able to help

If you’ve had your policy for over a year, we can change the day in the month the direct debit is taken, to coincide with a payment of wages, pension, or benefits.

Call us on 03457 46 46 46^ to arrange this.

If you’re still in your first year with us, you can change the day in the month that payment is taken when you renew.

Help and advice

The Citizens’ Advice website has information and advice that you may find useful if you have money worries.

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