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Q: When will I receive payment if my car is written-off or stolen?

A:

Once we have agreed the value of your claim, payment will be made into your nominated account within 3-5 working days.

Please note, we'll deduct any applicable excesses, and that any finance owed will be paid out to the finance company. Once these deductions have been made, we'll pay any money left to you.

If the value of your car doesn’t meet the amount owed to the finance company, you'll have to pay the rest yourself. Some car finance comes with Gap Insurance, which may cover you in this instance. Check your car finance documents to see if this applies to you. Gap Insurance isn’t included within your Co-op Car Insurance policy.

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