When will I receive payment if my car is written-off or stolen?

Once we have agreed on the value of your claim, the money will be in your bank account within 3-5 working days.

Please note, we’ll deduct any:

  • applicable excesses
  • money owed to a finance company.

Once we’ve made these deductions, we’ll pay any money left to you.

If the value of your car does not meet the amount owed to the finance company, you’ll have to pay the rest yourself.

Some car finance comes with gap insurance, which may cover you against having to do that. Check your car’s finance documents to see if this applies to you.

Gap insurance isn’t included with Co-op Car Insurance.

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