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Q: Who counts as a new customer?

A:

Car Insurance

You count as a new customer if you have not had a car insurance policy with us that:

  • ended within 30 days of your new policy start date
  • was in force for at least 11 months.

Home Insurance

You count as a new customer if you have not had a combined buildings and contents policy with us that:

  • was for the same address
  • ended within 30 days of your new policy start date
  • was in force for at least 11 months.

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