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Q: Who counts as a new customer?

A:

For Home Insurance, a new customer is someone that's not had a home combined buildings and contents insurance policy with us on the same address which ended within 30 days of the start date of their new policy, and was in force for at least 11 months.

For Car Insurance, a new customer is someone that's not had a car insurance policy with us on the same car which ended within 30 days of the start date of their new policy and was in force for at least 11 months.

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