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Q: I'm deaf and unable to ring your call centre, what alternatives are there?

A:
  1. Use our online chat feature.
  2. BT’s Text Relay. To use this service dial 18001 46 46 46^.
  3. Write to us at:
    Home insurance: Co-op Insurance, PO Box 5508, Miller Street, Manchester M61 0PN.
    Car insurance: Co-op Insurance, PO Box 67, Mitcheldean, Gloucestershire GL17 0ZA.

    Make sure you:
  • sign the letter yourself
  • include your policy number.

^Call charges

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