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Q: How do I cancel my home insurance policy?


When you receive your policy documents you will have 14 days in which to cancel the policy if you no longer require the insurance. If you wish to cancel the policy please contact us on 03457 46 46 46^, lines are open from 8am-8pm Monday to Friday, from 8am-5pm on Saturday and from 9am-4pm on Sunday, or write to:

Co-op Insurance
General Insurance Operations Processing
P.O. Box 67
Gloucestershire GL17 0ZA.

If you cancel the policy within 14 days of receipt of the policy document the premium you have paid will be returned to you less a pro-rata charge for any time on cover.

To be entitled to a pro-rata refund of the premium paid, you must telephone us or write to us on or before the 14th day of receipt of the policy document and the cancellation effective date requested must be within this period.

If you cancel your policy after this time any refund of premium will normally be the premium paid less premium at our short period rates for the period the policy has been in force. 

^Call charges

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