Who should I contact if I want to make a complaint?

If you have a complaint please contact our customer satisfaction manager by:

Or write to us at:
Allianz Insurance plc
Great West House (GW2)
Great West Road
Brentford Middlesex TW8 9DX

Our aim is to get it right, first time every time.

If you have a complaint we’ll try to resolve it straight away.

If not, we'll confirm we have received your complaint within 5 working days. We'll do our best to resolve the problem within 4 weeks. If we cannot, we’ll let you know when to expect an answer.

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) offers a free, independent complaint resolution service.

You have the right to refer your complaint to the FOS, free of charge. You must do so within six months of the date of the final response letter.

We'll send you information about the FOS if we have not resolved your problem within 8 weeks.

If you do not refer your complaint in time, the FOS will not have our permission to consider your complaint.

Contact the FOS by:

www.financial-ombudsman.org.uk

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Making a complaint, or contacting the FOS, does not affect your legal rights.

EC online dispute resolution

This is an online dispute resolution service for consumers who bought a product or service online.

You can submit your complaint this way. It will go to the FOS.

Visit ec.europa.eu/odr to access the online dispute resolution service.

Please quote our e mail address: partnerships.csm@allianz.co.uk.

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