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Q: When will you tell me about my Pet Insurance renewal?


We'll send you a renewal invitation at least three weeks before your renewal date outlining the terms and conditions under which your policy may be renewed for the next twelve months, the premium required and any changes to insurance cover.

Direct Debit: To make sure your pet stays covered, your policy will be automatically renewed on the information we currently hold. If any details have changed please contact us on 0330 102 1531^. If for any reason we are unable to take the first Direct Debit payment, your policy may be cancelled from your renewal date. 

Annual card payment: Please contact us on 0345 075 4582^ before the renewal date to arrange payment.

^Call charges

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