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Q: Can I cancel?

A:

Once you have bought your annual travel insurance, you're entitled to a 14 day cooling-off period.*

If you contact us within this cooling-off period, you’re entitled to a full refund of your travel insurance policy, provided you have not travelled or made any claims on the policy.

To cancel your travel insurance and claim your refund, you will need to contact us via email or by sending a letter to: Co-op Travel Insurance, Maitland House Warrior Square Southend-on-Sea SS1 2JY

*Please note: If you have a single trip policy that ends within 31 days of the date you purchased your policy, the cooling-off period does not apply and we will not be able to offer you a refund.

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