I am having trouble paying online. Can you help me?

If you're having trouble paying for your travel insurance online, make sure you check that:

  • you've entered the correct card number
  • the expiry and/or valid from date is correct
  • you've entered the correct security code (CVC).

The CVC code is the last three digits shown on the back of your card over the signature strip.

If you're paying with an American Express card, the CVC code is the 4 digit number on the front of the card.

If you're still having problems trying to pay, please get in touch on 0330 400 1626^.

Lines are open:
8am - 10pm Mon - Fri
9am - 5.30pm Sat - Sun

^Call charges

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