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Q: When does the cover begin and end on my policy?


If you've purchased a single trip, or backpackers policy, you are covered for cancellation of your trip from and including the date of purchase.

If you've purchased an annual multi-trip policy, cover only starts on the chosen start date of your policy.

For example, if you purchase your policy on 1 November, but choose to start your annual multi-trip on 1 December (which is the start date of your holiday), you won't have the ability to claim for cancellation.

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