What should I do if the travel company goes bust?

ATOL protected

If your travel plans are ATOL protected, your travel agent will give you an ATOL certificate.

Make sure you keep it safe in case you need it.

Get in touch with ATOL using the details on your booking documents.

ABTA protected

If you booked through a travel agent, you might be ABTA protected. Get in touch using the details on your booking documents.

Airline and supplier insolvency

Your policy covers you against financial failure or insolvency of:

  • scheduled airlines (if you cannot get a refund or alternative flight)
  • hotel chains
  • car hire operators
  • ferry operators
  • coach operators
  • train operators.
  Bronze (excess £100) Silver (excess £75) Gold (excess £50) Platinum (excess £50)
Scheduled airline failure Up to £1,000 Up to £2,500 Up to £5,000 Up to £7,500
Supplier insolvency Up to £1,000 Up to £2,500 Up to £5,000 Up to £7,500

The policy document gives details of specific exclusions and limitations.

If you’re abroad and are trying to get home, get in touch on +44 330 400 1626^ and we can extend your cover until you return to the UK.

Lines in the UK are open:
8am - 10pm Mon - Fri
9am - 5.30pm Sat - Sun

^Call charges

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