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Q: Why don’t some of my journeys record?

A:

This is due to the GPS reception not being good enough to record a journey accurately enough. Your phone needs clear line of sight of GPS satellites in the sky.

To improve GPS reception, we recommend using an in-car cradle so your phone is secure and has good line of sight to the sky. Also, if your journey was very short in recorded distance or very short recorded time, it will be disregarded.

Buildings and tunnels can get in the way. Also, the quality of GPS receivers varies by different models of phone. Therefore the recorded miles and/or recorded time in your journey feedback will normally be slightly lower than your actual mileage or time spent driving.

On average, we’d expect to achieve successful monitoring of 80% of each journey. 

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